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Mohsen M Qlz

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My holiday has not been confirmed

Lastminute - My holiday has not been confirmed
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I am ready worried now. We are supposed to fly out in six days time and last minute.com has not confirmed my correct booking despite sending emails and leaving reviews.

Please help, as I have paid in full and there is no one I can get in touch to talk to.

Please get in touch ASAP. 0775104****, miraftab@***.co.uk

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Preferred solution: To rectify the issue, flying from Manchester to Valencia NOT Manchester to Corvera

Rupert S Hos

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| map-marker Preston, Lancashire

Going to Iceland on Monday 10th Feb. Can't get boarding pass as jet2 says I have wrong booking number. Can't get intouch via phone to customer service at lastminute.com to speak to anyone

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I paid for a holiday through lastminute.com, which included flight, accommodation, and car hire. I booked this on the 5th of February and it is now the 7th of February, I'm due to fly on the 10th.

However, Jet2 airlines have no details of me. I've been charged twice for travel insurance, but I don't have any travel insurance. I tried to get the money back on the two transactions, but Jet2 said I have to get in touch with lastminute.com.

Unfortunately, I am not able to talk to anyone at lastminute.com, so I am going to send an email. My booking reference number is 281973****.

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User's recommendation: 1

Joyce P Hyw

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Hotel complaint, not as advertised.

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Hotel is dated, smelly with no redeeming customer service. Greasy unpleasant cooking smells flowing into the room from the air conditioning.

The bathrooms are barely big enough to fit a small adult inside. Reception could not find booking of lead passenger. Booking eventually found under another passengers name. Ignorant and unhelpful receptionist (Male) Felt we were being ignored when trying to explain our situation and ask simple questions as well as being rushed to disclose credit card details for any breakages/room deposits.

Both restaurants in the hotel are shut so no access to food. Was advised when making the booking that we would have connecting rooms only to find out that this hotel does not have connections rooms. Stains on the headboards by the beds. Booked for 2 twin rooms buy instead have 2 rooms with 2 single beds.

No tea or coffee or water facilities in the rooms. Hotel is advised as 4 star rated but is more accurately describe as a hostel. As a whole this hotel displays a gross level of false advertising and 100% not recommend for anyone to stay here. One receptionist tried to help and was apologetic whereas the rest were a disgrace to the hospitality profession.

Nothing like the pictures on the website. Was supposed to be here for 6 nights but decide on night 1 we would not be staying here.

(Unfortunately after a plane delay was too late to find anything for night 1). To put it simply this place is an absolute *** hole.

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Loss:
$5548
Cons:
  • Unacceptable after spending so much money
  • Gross false advertising

Preferred solution: Full refund

User's recommendation: AVOID THIS HOTEL AT ALL COSTS

Isaah Mwl

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| map-marker Oslo, Oslo County

Refusjon

Lastminute - Refusjon
Lastminute - Refusjon - Image 2
Lastminute - Refusjon - Image 3
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I have not got my refundation back, we booked full board, got just half borad. Want money back. Thanks

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1 comment
Isaah Mwl

Bad service from the hotel in Barcelona and lastminutte service on Chat. No help at all....

Resolved
Mohammad J Qju

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Resolved: No E-Ticket issued

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Lastminute - No E-Ticket issued
Contains 2 confidential files for company representatives
Updated by user Aug 21, 2024

Company fixed the issue and I have been provided with apology. Bravofly sent me an the flight confirmation in the last 10 mins of the 96 Hours window communicated on their website.i was left with no explanation for the whole waiting time which made me nervous.i'm glad i had my confirmation and that the ticket was not lost.they also gave me around 5.9 USD discount on the next order which won't happen through bravofly for sure unless thet figure out a way for more potent customer support (I.e whatsapp, Live chat with a live customer support..)

Original review Aug 14, 2024

i purchased a ticket in august 11 - 2024 and i paid for it via credit card,

the email confirmation containing my E-Ticket never arrived.

i called customer service on +442083****81 and a gentlemen replied to me saying i should wait for the e-ticket to be issued ( up to 96 hours)

i asked him if the payments were made to the airline company , he confirms it ( Quoting : i am responsible for every word i tell you)

i contacted the airline company on their WhatsApp number and guess what? they confirmed that the payment was indeed not made.

(below is their reply to me)

As much as we would like to accommodate your request, we regret that the information we can provide is no different from what we have shared in our previous message. Furthermore, we would like to inform you that, upon further checking, we have not received any payment on our end. As stated in the previous message, we highly suggest contacting your travel agency for the issuance of your ticket since it was your point of sale. Thank you for your understanding, and we remain at your service.

***meaning the Bravofly representative was not honest with me.

i called the customer support number again and guess what ?

same story.. he didn't even bother to change the script! i asked for a supervisor and he said the call is recorded and he is held liable to what he tells me. i checked their website there is no email to complaint..

only the same customer service number.. please if anyone has an advice on what to do next, do let me know.

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Cons:
  • No decent customer support

Preferred solution: Full refund

User's recommendation: i do not recommend them

1 comment
Mila I Dzk

Same problem here via lastminute.com when I purchased tickets for Ryanair (Croatia-London). Still waiting for the email.

Houry P

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Scammers

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Lastminute - Scammers
Original review updated Oct 08, 2024

I have been trying to change my booking and they make it very difficult as you cannot call them and when you manage to find a human through the chat, they block that for the next time you want to talk to them by chat. When you call their sales number, you get an automated response saying that this only for sales calls and then it hangs up.

Laughable really. Not only that, but when they quote you a change fare which is quite high cause they want to make money out of you, and you immediately confirm the quote, they take their time getting back to you with your confirmation booking so that by that time they do the fares would've gone up and they apologize and quote you a higher fare and then there is no way you can contact them cause their email is automated too, and apparently they cannot get in touch with me even though they have my mobile and email address. Also once you ask for a quote through the website, you cannot request another until they come back to you with a response, everything is blocked. Very convenient for them.

BTW, the handling fee changes with every quote, they want to make money out of you but they say it is due to currency conversion or a glitch in the system ($39 to $46, I don't think so).

They are scammers big time. Shame on you Last Minute.

PS: Last Minute responded on Trustpilot saying that they will honour my acceptance of quote but nothing has changed.

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Cons:
  • Unreliable and unattainable

Preferred solution: I would like them to honour the confirmation I made to a quote and charge me that quote price.

User's recommendation: stay away

1 comment
Guest

Similar experience, unreliable company and purposefully difficult to gain access to timely info, a company process designed to take more money from customers at every turn, absolutely shocking and poor poor customer service - in fact, non-existent.

Ebru S Cwc

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Refund

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Contains 7 confidential files for company representatives

The app changed the dates on my booking and I ended up booking completely wrong dates. In fact, I was searching on booking.com and ended up with lastminute.com.

How that happened, God knows!

No customer service, nothing; no one has contacted me for my refund! Disgusting!

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Loss:
$1000
Cons:
  • No contact number or email very dificult to contact

Preferred solution: Full refund

User's recommendation: Never

alexandra p Hxs

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Waiting for pay back

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Lastminute - Waiting for pay back
Contains 2 confidential files for company representatives

Because of some family issues, it was necessary to cancel our trip. However, it's already been a month and we have not received any payment back.

We can't contact them by phone, only through chat. There, they said that the payment is pending and they are working on it. This is not okay.

We took out extra insurance in case of travel cancellation and more. Yet, we are still waiting for our payback.

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Loss:
$1

Preferred solution: Full refund

User's recommendation: Any recommendations

Egidio Syy

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| map-marker Tampere, Pirkanmaa

Ticket confirmation

Lastminute - Ticket confirmation

I write wrong e-mail adres in my reservation Booking ID

278221**** can you send travel confirmation in this e-mail ejupmisimi@***.comBest Regards Ejup Misimi

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Adam Dimitri K

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I need help. I dont undestend if my fly cancelled tomorrow

Lastminute - I need help. I dont undestend if my fly cancelled tomorrow
Lastminute - I need help. I dont undestend if my fly cancelled tomorrow - Image 2
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I don't understand if my flight is cancelled tomorrow or if my tickets are aborted? Adam Dimitri Kramer and Anna Valezko, flying from Rhodes to Tel Aviv on 14.10. Flight EAF 764 at 08:50.

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Preferred solution: I dont know if my fly tickets canceld tomorow

Annette M Ekd

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Wrong email address which I keep asking to be changed to: annettemartin630@***.com

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I need my email address to be changed to:

annettemartin630@***.com

I have sent emails but no one responds, and I can't talk to anyone on the phone.

I'm going away 7/2/25 and need this sorted out ASAP.

My booking ID: 279405****.

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Preferred solution: I want my email address changed to annettemartin630@yahoo.com

Resolved
Steven P Vmv

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Verified Reviewer

Resolved: Appalling company.

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Updated by user Jan 17, 2025

Company fixed the issue and I have been provided with apology. They provided a refund.

Original review Dec 18, 2024

I booked what I hoped was a return flight and hotel from Bristol to Istanbul. However, there was no mention of the flight on the confirmation email.

When I finally managed to speak with someone (who was virtually unintelligible), they claimed that I had not booked any flights and could not change anything.

I would be charged even though I cancelled it. The customer service was disgraceful and I would urge everyone to avoid this company.

View full review
Loss:
$552
Cons:
  • Terrible costumer service

Preferred solution: Full refund

User's recommendation: Avoid lastminute.com at all costs.

Khadija B Sfn

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Charge me different price

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Updated by user Jan 31, 2025

As a proper company will not condemn customer because they’re saying they will be £9 agent charge when they charge £20 or £30 and they change the price one you try to pay for your ticket which is display

Original review Jan 29, 2025

When I tried booking with your site using the booking reference number 281397****, it showed me that the total price was £754.38. However, after entering my car details, the authorization came back with £813.92.

I find it ridiculous and incorrect to alter the price with the card details. This has happened twice; once yesterday and once today, with two different bookings.

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Loss:
$60

Preferred solution: Price reduction

User's recommendation: Not to book was last minute

Rane Ooi

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Verified Reviewer
| map-marker Oldbury, Sandwell

You cannot contact last minite. You just get AI.

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Ont book with ryan airDI booked a holiday to Rome 24th January until 27th January. Ryan air cancelled my flight to Rome.

Because of this I lost my hotel booking and 3 trips.

I got the money back for 1 trip but have lost the test. Ryan air did not cancel the return flight which was no good to me because I was not in rome.

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User's recommendation: Consider what will happen if it goes wrong. Very easy to book a holiday not easy to get your money

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

How to Travel Safely During the Pandemic

Apr 2, 2021

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

Read full article
Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

gavin t Hei

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Assaulted and still waiting for response

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Hi, you recently tried calling and didn't leave a number for me to call back. Hopefully, this is in regards to the complaints concerning my holiday. I haven't received any information or progress you're making in a resolution. If you can, try calling around 5 pm weekdays or as late as possible, or leave a number. I'll call back or email any issues or progress reports or any more information, pictures, witnesses would be much appreciated. Many thanks, Gavin Taylor.

On Wed, 11 Sept 2024, 18:11 Gavin Taylor, wrote:

I am making complaints about this hotel as I was assaulted on day 1 of my holiday where I had my nose broken while sitting down for absolutely nothing (had never seen the thug before). Even though there were 3 hotel staff that saw it (as within 2 metres of me and my partner the male barman shouted at the thug) and the entertainment person saw, I think his name is Inram or Iman and at least 30 other holidaymakers that complained about this individual and how I was treated, I didn't get any help, first aid absolutely nothing from hotel staff or manager or police. The night manager didn't even ask if I was ok, the so-called actual manager (Lucia) didn't even come to the hotel until 3 days later even though twice a day, I was asking and complaining for something to be done. I am absolutely disgusted by the way I was treated as the instigator was still staying in the hotel 3 days later. I didn't even get offered any first aid by the hotel even though I had blood streaming down my face. I thought a hotel looked after their customers. This place definitely didn't, it is a joke. So, for our remaining 4 days, we had to stay in our room and nip out to pay for all our own food, drink, etc. as we weren't comfortable seeing this thug intimidating us and maybe assault me or my disabled partner again. So, our whole holiday was ruined. I'm totally baffled how a hotel has no duty of care. Absolutely flabbergasted. So, can you send me the relevant documents so we can make a formal complaint? I have all the pictures and witnesses that have left details so this never happens again to someone else. I've now gone to the hospital as the night manager and police sent us to the wrong place, obviously costing me even more money on top of eating and drinking outside of the hotel for 3 days as, amazingly, the thug was allowed to stay, no questions asked. Picture of the manager after taking 3 days to even turn up (hopefully she regrets her non-action as you can see, hiding her embarrassing face) this hotel doesn't look after guests. It's shameful and wrong. If you can escalate this complaint, it would be much appreciated, Mr. Gavin Taylor. I'm still waiting for you to respond.

On Mon, 30 Sept 2024, 21:07 Gavin Taylor, wrote:

Hi, you recently tried calling and didn't leave a number for me to call back. Hopefully, this is in regards to the complaints concerning my holiday. I haven't received any information or progress you're making in a resolution. If you can, try calling around 5 pm weekdays or as late as possible, or leave a number. I'll call back or email any issues or progress reports or any more information, pictures, witnesses would be much appreciated. Many thanks, Gavin Taylor.

View full review
Loss:
$5000
Cons:
  • None as still waiting for response

Preferred solution: Full refund

Mohammed Maamoun A

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They charged me extra money

Lastminute - They charged me extra money
Contains 1 confidential file for company representatives

Hi , I booked a ticket for İstanbul and when I paid the price was £151 but when I Check my back account they charged me £180.98 I do not want this booking I want my money back . Thanks

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Preferred solution: Full refund

Youssef M Tru

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No tengo ningún support

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Lastminute - No tengo ningún support

I don't have the confirmation for my flight from Madrid to New York. My name is Machich Youssef and the ID billing is 274973****.

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Preferred solution: Muy confirmation for flight

About

Related Companies

Bravofly, Bravofly UK, Bravofly Australia, Jetcost, Lastminute De

Summary

Lastminute is an online portal featuring plenty of information and tools for travelers. Lastminute has flight, hotel, car rentals, and entertainment options to book. At Lastminute, customers will find plenty of holiday options to choose from. Along with Lastminute, multinational travel company has other brands such as Rumbo, Bravofly, Volagratis, and JetCost etc. In 2016, Lastminute bought WAYN (Where are you now?), travel networking community. A year earlier, Lastminute joined forces with the BatSharing application allowing customers to get deals of local transportation options from cab to Uber.

Lastminute reviews and complaints

Lastminute is ranked 236 out of 1770 in Travel Agencies category

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UK, Europe, Worldwide, USA

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